InterMapper RemoteAccess FAQs

Here are some questions that customers and evaluators often ask our Technical Support group about remote network monitoring. If you can't find an answer to your questions here, please contact us.

I can't connect with InterMapper RemoteAccess even after I've created a user on the server...

Where are the InterMapper RemoteAccess preferences kept?

What is in the InterMapper RemoteAccess Preferences folder?

Where in the Windows Registry are the InterMapper RemoteAccess preferences kept?

I can't connect with InterMapper RemoteAccess even after I've created a user on the server...

There are a number of things to do when you want to enable InterMapper's RemoteAccess Server. All these are controlled in the Server Settings window.

Be sure that external IP addresses are enabled:

  • Open the Server Settings --> Remote Server settings. Add one or more IP addresses or ranges corresponding to the Remote client's addresses.
  • Create one or more users or groups in the Server Settings --> Users settings: These users will be able to connect using their name and password.
  • Set the map access: In the Server Settings --> Map Access settings, be sure that the users or groups have access to the desired maps.

Where are the InterMapper RemoteAccess preferences kept?

InterMapper RemoteAccess keeps its preferences with the other user preferences on each platform. That is:

Mac OS X:

~userhome/Library/Preferences/com.dartware.Intermapper.client

~userhome/Library/Caches/com.dartware.Intermapper.client (icons, sounds, certificates)

Windows Vista\2003\XP\2000:

C:\Documents and Settings\user\IMRemote\

Unix/Linux:

~userhome/.imremote/

What is in the InterMapper RemoteAccess Preferences folder?

The InterMapper RemoteAccess Preferences folder contains:

  • Certificates The signed certificates used to authenticate secure servers that have been accepted.
  • Local icon cache Instead of downloading device icons and background images every time a map is loaded, they are cached here for local access.
  • Sounds Similar to the icon cache, but for sound notifications.

Where in the Windows Registry are the InterMapper RemoteAccess preferences kept?

InterMapper RemoteAccess stores its preferences in the following Windows Registry keys:

  • HKLM\SOFTWARE\JavaSoft\Prefs\com\dartware

  • HKCU\Software\JavaSoft\Prefs\com\dartware