Network Performance Analysis
"Without InterMapper, keeping the network healthy is like being a doctor without a stethoscope and blood pressure cuff."
Jerry Butler
Essdack.org"We're so on top of things. We can see if utilization is up or CPU usage is spiking. Maybe a process is taking too long or something is going wrong."
Dave Demers
Network Engineer
Audatex
Networks are fragile and, despite your best efforts to keep one step ahead, problem reports often come from the field. Sometimes reported network problems are only perceived – a naïve end-user might fault the network for a slow process when it's really caused by lack of CPU horsepower. Other times, reported problems are very real. Very slow network transmissions really are very slow network transmissions.
InterMapper shows you exactly where network problems are occurring and what elements or connections are involved. Color-coding points out routers, servers, switches, or wireless equipment that isn't functioning well or at all. Heavy traffic is instantly apparent. Clear, real-time network health data helps speed problem diagnose and support call resolution.
Why is a router down? Why aren't emails getting through to Los Angeles? InterMapper helps you verify network problems. It also helps you quickly figure out why they are occurring.
An end-user who can't get wireless service calls to report the problem. Rather sending a tech into the field to check on gear, help desk staff checks the map of wireless gear and, finding everything up and running, directs the caller to check his own router's power supply.
Emails are not getting through to Los Angeles. InterMapper indicates that a local server has been disabled for maintenance; it has not failed. The LA office is informed and further calls avoided.
Email and file transmission between New York and Chicago is very slow. InterMapper displays higher than normal traffic in Philadelphia. Technicians quickly direct their attention to the connections and devices in that location.